Your privacy is important to me. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, place an order or contact me.
This policy applies only to information collected by me through my website and does not apply to the practices of third parties whose services I may use, such as payment providers or delivery companies.
Who I Am
I am Tracy Pawlett, owner of The Tiny Tree Frog Jewellery.
For the purposes of UK GDPR, I am the Data Controller responsible for the personal information you provide.
Information I Collect
When you place an order or contact me, I may collect information including:
- Your name
- Postal address
- Email address
- Telephone number (if provided)
- Order details
- Payment information (processed securely by my payment provider)
- Any information you choose to provide when contacting me or requesting personalisation
I only collect information that is necessary to fulfil your order or respond to your enquiry.
How I Use Your Information
I use your information to:
- Process and fulfil your order
- Contact you regarding your purchase
- Arrange delivery
- Provide customer service
- Respond to enquiries
- Comply with legal and tax obligations
- Prevent fraud or misuse of my services
If you choose to join my mailing list, I will also use your email address to send occasional updates and news. You can unsubscribe at any time.
My Legal Basis for Processing Your Information
Under UK GDPR, I only process your personal information where I have a lawful basis to do so.
These lawful bases include:
- Performing my contract with you by processing and fulfilling your order.
- Complying with legal obligations, such as maintaining business and tax records.
- My legitimate interests in operating and improving my business, provided these interests do not override your rights.
- Your consent, where required, such as when you choose to receive marketing emails.
Sharing Your Information
I never sell or rent your personal information.
I only share information where necessary to operate my business, including:
- Payment providers who securely process payments.
- Royal Mail or other delivery services to deliver your order.
- Professional advisers where legally necessary.
- Government authorities or regulators where required by law.
Only the minimum amount of information necessary is shared.
How Long I Keep Your Information
I keep your personal information only for as long as necessary.
Order records are generally retained for six years in order to comply with UK tax and accounting requirements.
After this period, information is securely deleted unless there is a legal reason to retain it for longer.
Keeping Your Information Secure
I take reasonable steps to protect your personal information against unauthorised access, disclosure, alteration or destruction.
While no method of transmitting information over the internet is completely secure, I use reputable service providers and take appropriate measures to safeguard your information.
Your Rights
Under UK GDPR, you have rights regarding your personal information.
These include the right to:
- Request access to the personal information I hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Restrict or object to certain types of processing.
- Withdraw consent where processing is based on your consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Please note that some information may need to be retained where required by law, such as tax records.
Third-Party Services
My website may use trusted third-party providers to process payments, deliver orders or provide other services necessary to operate my business.
These providers process your information only for the services they provide and are responsible for handling your information in accordance with their own privacy policies.
Contact Me
If you have any questions about this Privacy Policy or how I use your personal information, please contact me.
Email: tracy@thetinytreefrog.co.uk
Post:
Tracy Pawlett
9 North Fen
Morton
Bourne
Lincolnshire
PE10 0XJ
United Kingdom
Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in legislation or the way I operate my business.
The latest version will always be published on this website.